Video loss — Loading Dock (OHCHS-C-012)

P2High

RAISED 2026-10-05 09:14:22 EDT

AGE 3h 12m

ACK 2m 41s IN TARGET

STATE ACK

SOURCE onvif@OHCHS-REC-01

Linked video

bookmark BMK-261005-00253 · pre-roll 10s / post-roll 30s

PLAYBACK · EVENT T0

Loading DockOHCHS-C-012

Hanwha Vision XNO-8082R

T+0.0s

OHCHS-C-012 · Hanwha Vision XNO-8082R · H.265 3328x1872 @15fps · rec OHCHS-REC-01

LIVE NOW

Loading DockOHCHS-C-012

Hanwha Vision XNO-8082R

Data lineage

vendor payload → connector → normalized record

Raw vendor payload (as received)

{
    "_connector": "onvif-profile-s \u00b7 PullPoint subscription (SIM)",
    "Topic": "tns1:VideoSource/SignalLoss",
    "UtcTime": "2026-10-05T13:14:22.000Z",
    "PropertyOperation": "Changed",
    "Source": {
        "VideoSourceConfigurationToken": "VideoSourceToken_1",
        "Device": "OHCHS-C-012"
    },
    "Data": {
        "State": "true"
    }
}

Normalized · msad17.event/1

{
    "schema": "msad17.event/1",
    "uid": "EVT-261005-00253",
    "type": "video.loss",
    "priority": "p2",
    "site_id": "ohchs",
    "device_id": "OHCHS-C-012",
    "linked_video": [
        "OHCHS-C-012"
    ],
    "occurred_at": "2026-10-05T09:14:22-04:00",
    "source": "onvif@OHCHS-REC-01",
    "rtn_at": null
}

Operator actions

SOP · Video loss

district default — editable at handoff

Verify on recorder — stream absent vs. camera offline
Check switch port/PoE on Health page
Open IT ticket with camera ID, switch port, last-seen time
If entry/exterior camera: request staff visual on that area until restored

Timeline

09:14:22
Raised by onvif@OHCHS-REC-01 · video auto-linked OHCHS-C-012
09:17:03
Acknowledged · soc-op-01
Acknowledged. Link down on IDF-B 1/0/12 — likely PoE/cable. Custodian asked to visually check dock door until restored.
09:33:22
Note · it-admin-01
IT ticket INC-4471 opened: replace patch / test PoE budget on IDF-B switch.

Same point · 24h

INFO Access granted — Loading Dock08:21:16
INFO Access granted — Loading Dock07:46:16
INFO Access granted — Loading Dock07:25:55
INFO Access granted — Loading Dock07:00:22
INFO Access granted — Loading Dock06:46:05
INFO Access granted — Loading Dock06:18:02
INFO Access granted — Loading Dock06:17:44
INFO Access granted — Loading Dock05:59:12